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Privacy Policy

JT-FACE Privacy Policy

Update and Effective Date: October 3, 2023

Jason Technology Engineering Co. Ltd. (hereinafter referred to as "we," "us," or "our"), the operator of JT-FACE, respects your privacy concerns and values our relationship with you.

When you visit a store (hereinafter referred to as the "Store") established by us under authorization from our SaaS service provider, SHOPLINE (hereinafter referred to as "SHOPLINE"), we may collect, process, and utilize personal data about you (including your employees and/or representatives, individuals authorized by you to handle transactions). If you visit or make purchases in the Store, we may also collect, process, and utilize your personal data. We recognize the importance of personal data to you and are committed to ensuring the integrity and security of the Store. This Privacy Policy describes the types of personal data we collect about you, how we use this information, with whom we share it, and the choices available to you regarding our use of this information.

This Privacy Policy will explain to you in respect of the following:

  • What we collect
  • Information you provide to us
  • How we use personal data
  • How we use "Cookies" and similar tracking technologies
  • How we process, share, transfer, and disclose personal data
  • Your rights and options
  • How we protect personal data
  • How to update this Privacy Policy
  • How to contact us

What we collect

We may collect personal data about you from various sources. When you interact with our store or access and/or use our social media/social networking pages (or their respective mobile applications, such as Facebook, Instagram), we may collect this information. Our products are also sold in physical stores, and if you are a member of our store, relevant records may be collected when you make purchases in physical stores. When you visit our store or our social media/social networking pages (or their respective mobile applications), we may also collect certain information about your device or usage through automated means or the use of cookies, web server logs, and web beacons.

The categories of information you provide

The personal data categories that the store may collect about you include the following:

Identifiers: (1) Personal identifiers (such as member's name, address, phone number, email, etc.); (2) Financial identifiers (such as credit card or financial institution account information); (3) Identifiers in government records (such as national identification number, unified certificate number, tax registration number, passport number, etc.).

Personal characteristics: Personal descriptions (such as gender, date of birth, size, etc.).

Socioeconomic information: (1) Residence and facilities (such as residential address, etc.); (2) Property (such as ownership or rights to other movable property, etc.); (3) Immigration status (passport, work permit documents, residence proof documents, etc.); (4) Lifestyle (such as types of consumer goods used and details of services, etc.); (5) Membership in charitable organizations or other groups (such as records of participation in legal entities, clubs, or other voluntary organizations, etc.).

Information you provide to us

You can choose to provide us with personal data in various ways, such as when you register on our store, make purchases on our store, or through our social media (or their respective extensions). The types of personal data you may provide to us (where applicable) include:

  • Contact information (such as name, postal address, email address, mobile or other telephone numbers, mobile service provider);
  • Age and date of birth;
  • Gender, preferred language;
  • Ethnicity, gender, preferred language;
  • Usernames and passwords;
  • Payment information (such as your payment card number, expiration date, shipping address, and billing address);
  • Purchase history records;
  • Product preferences and communication channel preferences;
  • Content you provide (such as photos, videos, reviews, articles, survey responses, and comments);
  • Information provided to us when you visit our social media pages (such as your name, profile picture, likes, location, friend list, and other information described on social media network or application registration pages, or detailed location information when using our mobile application);
  • Device identifiers, such as information about the device, such as MAC address, IP address, or other online identifiers.

You voluntarily provide us with your personal data, but if you do not provide your personal data, you may not be able to access certain services and promotional activities.

Why do we collect your personal data

The specific purposes for which the store collects personal data are to provide you with goods or services, including but not limited to: (1) Consumer and customer management and services.  (2) Consumer protection. (3) Online shopping and other e-commerce services. (4) Verify your personal identity (to protect you from fraud and other criminal activities). (5) Resolve various types of disputes (including but not limited to consumer disputes, intellectual property disputes). (6) Enhance secure transaction practices. (7) Debt collection. (8) Notify you of business opportunities, products, services, and updates. (9) Detect and protect you and the store from errors, fraud, or other criminal activities, and monitor compliance risks. (10) Investigate potential illegal activities related to personal safety, property security, and breaches of contract. (11) Fulfill terms and conditions and return/exchange policies. (12) Comply with legal obligations. (13) Other purposes for which your consent was obtained at the time of collection.

How we use personal data

We may use the information you provide for the following purposes:

  • Sending you promotional content or other communications.
  • Providing you with requested information and services.
  • Contacting you to follow up or confirm your orders, appointments, returns, or refunds, and sending you other non-marketing communications related to the products and services we provide to you.
  • Processing your payment and/or transactions.
  • Creating and managing your account, including accessing your purchase history records.
  • Responding to your inquiries.
  • Customizing advertisements on our store, social media platforms, and elsewhere to align with your interests and history.
  • Communicating with you and managing special events, contests, sweepstakes, activities (if any), surveys, and other promotions in which you participate.
  • Operating and communicating with you through our social networks or [mobile applications].
  • Operating, evaluating, and improving our business (including developing new products and services, enhancing and improving our products and services, managing our communications, analyzing our products, conducting market research, data analytics, and customer relationship management programs, and performing accounting, auditing, and other internal functions).
  • Complying with applicable legal requirements, relevant industry standards, and our policies.
  • To avoid duplication and ensure the accuracy of your information, please regularly conduct data cleansing, linking, or merging of our records internally or through our service providers.

We may also use this information in other ways, for which we will provide specific notice at the time of collection.

If you provide us with your personal data, we intend to use it for direct marketing purposes to offer or promote the availability of our goods and/or services. However, we will confirm during the first transmission of marketing messages to you that you do not object to receiving such marketing messages. If you do not wish to receive them, you can express your preference when you first receive the marketing message, or you can refuse to receive further marketing messages at any time.

If you provide us with the relevant information and explicitly consent to such use, we may use the various types of personal data described in the section "Information You Provide" for direct marketing.

Direct marketing communications may be sent to you through various channels, including telephone, mail, email, SMS, mobile applications, web applications, social media platforms, and other communication methods. [Note: Including all content applicable to your business] If we have obtained your consent, the personal data you provided in the form or the personal data provided when you consented to the subscription will be used for that marketing purpose. Our handling of any data transfer issues mentioned in this paragraph will be consistent with the information provided in this Privacy Policy.

If you do not wish us to use your personal data for direct marketing, you can choose to opt out of our direct marketing at any time by following the procedures outlined in the section "Your Rights and Options" below. If you request, we must cease using your personal data for direct marketing purposes without charging you any fees.

We will only use your personal data for direct marketing in accordance with the Personal Data Protection Act of the Republic of China (Taiwan). Our direct marketing content may take various forms, including but not limited to marketing mail, email, and SMS, as detailed in the following sections.

How we use "Cookies" and other similar tracking technologies

  1. What is a "Cookie"

A Cookie is a small file stored by a website server on your computer, mobile, or any other smart terminal device when you log in to or browse the content of the store. It typically contains identifiers, store names, and some digits and characters. When you revisit the store, the store can identify your browser through the Cookie. Cookies may store user preferences and other information.

  1. How to use "Cookies"

When you use our store, we may collect device model, operating system, device identifier, and login IP address information of the data subject through Cookies or similar technologies, and cache the browsing and clicking information of the data subject to view the data subject's online environment. Cookies allow us to identify your identity when accessing the store, continuously optimize the user-friendliness of the store, and adjust the store based on your needs. You can also change the settings of your browser so that the browser does not accept Cookies on our store, but this may affect your use of certain functions of the store. In our stores built on SHOPLINE, with the help of Cookies and other similar technologies, we can identify whether you are an existing user or member without having to log in and authenticate on each page.

  1. How to manage "Cookies"

You can manage or delete certain types of tracking technologies according to your preferences. Many browsers have a "Do Not Track" feature that sends a "Do Not Track" request to the store. In addition to the controls we provide, you can also choose to enable or disable Cookies in your internet browser. Most internet browsers also allow you to choose whether to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this setting can be changed. For more information, refer to the "Help" menu in your internet browser or the documentation of your device.

The following links provide instructions on how to control Cookies in all major browsers:

  • Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
  • Internet Explorer: https://support.microsoft.com/en-us/help/260971/description-of-cookies
  • Safari (desktop version): https://support.apple.com/kb/PH5042?locale=en_US
  • Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer?redirectlocale=en-US&redirectslug=Cookies
  • Opera: https://www.opera.com/zh-cn/help

If you use any other browser, please refer to the documentation provided by the browser. On the store, you can delete existing tracking technologies by clearing the cache. When you browse web pages without logging in, we collect Cookies necessary to implement browsing functions in order to provide you with relevant services. Please note that if you refuse to use or delete existing tracking technologies, you will need to personally change user settings each time you visit, and we may not be able to provide you with a high-quality user experience, and certain functions may not work properly.

How we handle, use, share, transfer, and disclose personal data:

  1. Handling and Use:

Certain features of the store may be provided by our third-party partners, and we may engage these partners (including technical service providers) to process certain personal data. For example, when you use the automatic payment feature, we may require a third-party payment company to process your credit card information in order to charge you for the relevant service fees as per your instructions. When using SHOPLINE for payments, we may request third-party service providers to process personal data of you and your customers, which can facilitate "knowing your customer" as well as transaction monitoring and risk management. [Note: Add any other vendors with whom you share this information, such as sales channels, payment gateways, shipping and fulfillment apps] We will enter into confidentiality agreements with third-party service providers to manage the purposes, processing timelines, and responsibilities of data processing, and we will require our partners to process the data in accordance with our instructions and this privacy policy. If you do not agree to the collection of personal data necessary for providing the relevant services by our partners, you or your customers may not be able to use the relevant services.

  1. Sharing:

We do not share personal data with any third parties unless one or more of the following situations exist:

  • At your request or with your explicit authorization or consent;
  • Related to fulfilling our obligations under laws and regulations;
  • Directly related to national security and defense security;
  • Directly related to public safety, public health, and major public interests;
  • Directly related to criminal investigations, prosecutions, trials, and enforcement;
  • Necessary to protect the vital legal rights and interests, such as life and property, of you or any other person when it is difficult to obtain consent from that person;
  • The personal data involved is disclosed by you to the public;
  • The personal data involved is collected from legally and publicly disclosed information;
  • Shared with SHOPLINE and its affiliates: 
    • To provide you with SHOPLINE products and services, present recommendations that you may be interested in, resolve account issues, and protect the personal and property safety of our affiliates or other users or the public, you acknowledge and agree that we may share personal data of you and your customers with our affiliates. We will only share personal data to the extent necessary and subject to the purposes specified in this privacy policy. If we share sensitive personal data or our affiliates use and process personal data for different purposes, we will seek your authorization and consent again.
  • Shared with our third-party partners: 
    • We only share personal data for legitimate, lawful, necessary, specific, and explicit purposes, and we only share personal data that is necessary to provide the relevant services to you or your customers. We do not share personally identifiable information unless required by law or regulations. Typically, these third-party partners are also data controllers, and they will process personal data in their own accounts after obtaining your consent. Such partners may have their own separate privacy policies and user agreements.
    • Additionally, when we use the store, we may use third-party features or services (including apps from the App Store, payment gateways, or logistics service providers). Please note that such features or services are provided by third parties. The rules and procedures described in this privacy policy do not apply to such third-party features and services. Any information you provide to third-party stores or service providers will be directly provided to the network operators of these services. Even if you access them through the store, you must comply with the applicable privacy policies and user agreements of these third parties. We are not responsible for the content of any third-party stores or the third-party policies regarding personal data and security measures. Before providing any personal data to third parties, you should read and understand the third parties' privacy policies and user agreements.
  1. Transfer:

In principle, we do not transfer control of personal data to any third party, except in the following cases:

    • At the request of the data subject or with your explicit authorization or consent;
    • Related to fulfilling our obligations under laws and regulations;
    • Directly related to national security and defense security;
    • Directly related to public safety, public health, and major public interests;
    • Directly related to criminal investigations, prosecutions, trials, and enforcement;
    • Necessary to protect the vital legal rights and interests, such as life and property, of you or any other person when it is difficult to obtain consent from that person;
    • The personal data involved is disclosed by you to the public;
    • The personal data involved is collected from legally and publicly disclosed information;
    • Transfer occurs during acquisitions, mergers, reorganizations, or bankruptcy of the operating entity.

Note: If transfer is necessary due to the reasons mentioned above, we will inform you of the purpose and type of information, as well as the recipient (if it involves sensitive information, we will also notify you), and obtain your consent, unless otherwise required by law or regulations. The recipient will continue to fulfill the obligations related to personal data under this agreement. If we go bankrupt or cease operations without a recipient, we will delete or anonymize your personal data.

  1. Public Disclosure

In principle, we do not disclose your personal data to the public or undefined groups. However, we may disclose your personal data based on our agreement with you or applicable laws and regulations.

Your Rights and Options

Regarding the personal data we collect from you, we provide you with certain choices regarding how we use that information and how we communicate with you. To update your preferences, request the removal of your information from our mailing lists, or submit a request, please follow the instructions below to contact us.

Email Opt-Out Statement:

You can inform us at any time, either by clicking the unsubscribe link in the marketing emails you receive from us or by contacting us as described in the "How to Contact Us" section below, that you do not wish to receive marketing communications from us via email. You may also choose not to receive our marketing emails by sending an opt-out request to [insert store's customer service email]. [Note: or insert alternative instructions for sending opt-out requests]

SMS Opt-Out Statement:

You can contact us using the provided contact information below to request that we do not send you text messages.

Social Media App Opt-Out Statement:

To remove or delete our social media app from your social network account, please follow the instructions provided within the social network.

*For Facebook: Please refer to the instructions provided in the Facebook Help Center.

Geolocation Information:

When using our mobile application, you may be asked to provide your geolocation through the app. You can choose not to share your precise geolocation information by adjusting the location service settings on your mobile device. To refuse sharing your precise geolocation information, please follow the instructions to change the relevant settings on your mobile device; otherwise, contact your service provider or device manufacturer.

Withdrawal of Consent:

You can withdraw any consent you previously provided to us or object to the processing of your personal data at any time for legitimate reasons. We will apply your preferences in the future. In certain cases, withdrawing your consent to our use or disclosure of your personal data may mean that you cannot take advantage of certain products or services.

Access, Update, and Modify Personal Data:

We may retain and use your information as necessary to fulfill the purposes mentioned above. You have the right to request access to and receive detailed information about your personal data maintained by us, update and correct inaccuracies in your personal data, and, where appropriate, block or delete that information. In some cases, the right to access personal data may be limited by local law requirements. Before granting access or making corrections, we may take reasonable steps to verify your identity. You can request to view, change, or delete your personal data by sending an email to info@jt-face.com [Note: Our Data Protection Officer].

How We Protect Personal Data

We maintain appropriate administrative, technical, and physical safeguards designed to protect the personal data you provide from accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. However, no system is perfectly secure and free from vulnerabilities, and we cannot guarantee the security of information about you in all circumstances, including the security of your data during transmission to us or the security of data on your mobile device.

For information on how SHOPLINE retains and protects personal data, please refer to the SHOPLINE Privacy Policy (https://shopline.tw/about/privacy).

How We Update This Privacy Policy

This privacy policy may be updated periodically without prior notice to reflect changes in our personal data practices. We will post prominent notifications on our store to inform you of any material changes to our privacy policy and indicate the date of the most recent update at the top of the policy.

How to Contact Us

If you have any questions or concerns about this privacy policy, or if you would like us to update information about you or your preferences, please contact us via email at info@jt-face.com.

Last Updated: October 3, 2023